Prof. Phd. Ricardo Coser Mergulhão
Lattes: lattes.cnpq.br/0598720328915137 (external link)
Scopus: scopus.com/authid/detail.uri?authorId=25931007000 (external link)
Orcid: orcid.org/0000-0002-3797-295X (external link)
ResearchGate: researchgate.net/profile/Ricardo_Mergulhao (external link)
Contact:
E-mail: mergulhao@ufscar.br
Telephone: +55 (15) 3229-6015 ou +55 (15) 3229-8882
Room / building: room 1119, CCGT building (1st floor)
Academic background:
- 1996-2000. Graduated in Mechanical Engineering. Federal University of Itajuba (UNIFEI), Brazil.
- 2001-2003. Master in Production Engineering (emphasis on Quality Management). Funded by CAPES, Federal University of Itajuba (UNIFEI), Brazil.
- 2003-2008. PhD in Production Engineering (emphasis on Quality Management). Funded by CAPES, Federal University of São Carlos (UFSCar), Brazil.
Area of interests:
- Service quality and its relationship with organizational performance;
- Quality improvement programs and their relationship with organizational performance;
- Impact of industry 4.0 technologies on organizational performance.
Research Groups:
- Researcher at the Group of Studies and Research in Administration - GEPAD - UFSCAR (external link)
- Researcher at the Services Study and Research Group - GEPS - UFSCAR (external link)
- Quality Study and Research Group - GEPEQ - UFSCAR (external link)
- GEPEF - Group of Studies and Research in Finance - UFSCAR (external link)