Prof. Phd. Ricardo Coser Mergulhão

Prof. Phd. Ricardo Coser Mergulhão

Lattes: lattes.cnpq.br/0598720328915137 (external link)
Scopus: scopus.com/authid/detail.uri?authorId=25931007000 (external link)
Orcid: orcid.org/0000-0002-3797-295X (external link)
ResearchGate: researchgate.net/profile/Ricardo_Mergulhao (external link)


Contact:

E-mail: mergulhao@ufscar.br
Telephone: +55 (15) 3229-6015 ou +55 (15) 3229-8882
Room / building: room 1119, CCGT building (1st floor)


Academic background:

  • 1996-2000. Graduated in Mechanical Engineering. Federal University of Itajuba (UNIFEI), Brazil.
  • 2001-2003. Master in Production Engineering (emphasis on Quality Management). Funded by CAPES, Federal University of Itajuba (UNIFEI), Brazil.
  • 2003-2008. PhD in Production Engineering (emphasis on Quality Management). Funded by CAPES, Federal University of São Carlos (UFSCar), Brazil.

Area of interests:

  • Service quality and its relationship with organizational performance;
  • Quality improvement programs and their relationship with organizational performance;
  • Impact of industry 4.0 technologies on organizational performance.

Research Groups: